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FAQs

Who is nkdscent?

Nkdscent is an Australian based company.

All products are made in South Australia, using both local and internationally sourced ingredients, depending on supply resources and seasonal ingredient offerings.

Check out our product pages for more details.

 

What's so cool about you?

Now that one's easy....

 - 100% plastic free business

 - 100% compostable or recyclable packaging

 - We use only the most sustainable and luxurious cocosoy wax blend rather       than beeswax or petroleum

 - We plant lots of trees

 - You can take your solid cologne or perfume ANYWHERE

 - We provide carbon neutral delivery

 

What is solid perfume and cologne?

Solid perfumes and colognes are a practical and sophisticated form of luxury fragrance that has been around since ancient Egyptian times.

They are ultimately personal and discreet, are super travel friendly, and the fragrance notes linger longer than traditional sprays.

Nkdscent perfumes and colognes are highly-concentrated for longer-lasting, fresh fragrances and are packaged in environmentally friendly, 100% recyclable tin (please recycle responsibly).

Our products contain only the finest wax blends of soy and coconut to make our sensual solid fragrances most enjoyable and as sustainable as possible.

We don’t rely on water or alcohol as a cost-effective filler, which means our scents are better for the environment and linger longer than traditional products.

We know you’ll fall in love.

 

Does nkdscent test on animals?

We only test on the willing, human kind.

 

Are nkdscent products vegan?

All our products are and always will be vegan. You can check the ingredient list on each product page to make sure it’s right for you.

 

Can nkdscent products be used while pregnant or breastfeeding?

Perfumes and colognes are used extensively by baby mummas everywhere.

If you are unsure, we recommend consulting your doctor.

 

I have a nut allergy. Can I use nkdscent products?

Our products do contain almond oil.

With that said, one of the human test bunnies had no reaction to our products, even with his known nut allergy.

 

What are the products made from?

All products are exceptionally luxurious and you’ll find the ingredient list for each product when you browse our catalog by clicking on the product of interest.

 

Does the cocosoy wax make everything smell like coconut?

The cocosoy wax blend has no distinguishable scent. 

 

How do I store my nkdscent fragrance?

The tin is highly transportable (purse, pocket, bag, etc).

We do recommend keeping your fine fragrance in a cool, dark place as you should with any perfume or cologne.

It will melt in a hot car. Heat can damage delicate fragrance notes.

 

How long do nkdscent perfumes and colognes last?

All nkdscent products have a shelf life of 12 months opened and 24 months unopened.

Just remember to keep them stored in a cool, dark place.

 

What’s the best way to dispose of the packaging?

The fragrance tins, box and box insert are 100% recyclable.

Please ensure they make their way to your local recycling facility (we place our recyclable items in curb side recycling bins for collection from our local council).

The packing material and mailer bag is compostable.

Please add these to your council collected organics bins so they can be commercially composted.

 

I want to be the first to know about discounts, new products and freebies. Where do I sign up?

In the footer of our website you’ll find the subscribe button.

 

I’m no longer interested in discounts, new products or freebies. How do I unsubscribe?

In the footer of every email there’s an unsubscribe button.

Click on through and confirm you would like to unsubscribe.

We’ll miss you though.

 

I want to stock the most luxurious solid fragrances in my shop. How do I become a stockist?

We’d love to help you share some good in the world.

Send us an enquiry from our About Us page from either the top or bottom of the screen and we’ll be in touch.

 

I’m media. I’d like to talk to PR.

Well hello there, paparazzi! Nkdscent is keen to meet you too.

Send your enquiry to info@nkdscent.com

 

What is nkdscent’s privacy policy and cookie policy?

You can find these at the footer of our website.

 

How much does shipping cost?

Free shipping for Australian orders over $50.00.

Free worldwide shipping on orders over $50.00.

Calculate an exact shipping cost direct from Sendle when you get to the checkout page.

 

How long will my order take to arrive?

We ship all orders within 48 hours from our South Australian office, but shipping times will vary depending on your location.

Tracking and updates are available on the shipping of your order via Sendle.

 

Can I change my shipping address?

If you’ve processed your order and find you need to change the shipping address, drop us a quick message from our About Us section at the bottom of the page.

We are super-efficient and usually send products on their way as soon as an order arrives.

Keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

 

How do I track my order?

Tracking is available for all orders.

You will receive updates once your order is dispatched so you can see where your nkdscent is at all times.

 

Can I change or cancel my order?

Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order.

Please see our returns policy from the bottom of the page.

 

How can I send my product back to you?

Don’t love it? No stress! We have a 14-day money back guarantee.

We know you’ll love your product, but just in case you’re not totally in love by the 14th day, we’ll do an exchange of your choice or refund your money, whichever you prefer. Even if you’ve used 20% of the product.

We only ask that you cover the cost of shipping back to us. Keep the mailing bag you received the order in as it can be re-used for mailing. Please email info@nkdscent.com to start the return or exchange.

Gone past 14 days? Any item can be refunded if it is returned within 30 days of purchase.

To be eligible for a refund your item must be unused and in the same condition that you received it. It must also be in the original packaging and in saleable condition.

We will refund any items with manufacturing faults that are returned in original packaging.

We do not accept returns for nkdscent purchases bought in-store.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send you order back to:

Nkdscent

PO Box 161

Port Adelaide SA 5015 Australia

and include your name, address, email and order number.

We will notify you once your order has been received and approved.

The refund will be processed to the original method of payment. We recommend using a tracking service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@nkdscent.com

If getting in touch about a return, please include your order number and product details in the email.

 

Where do you ship?

We make nkdscent available worldwide, however there is a small exception of countries where our shipping carrier cannot guarantee delivery.

Find out whether we can reach you by entering your country at checkout. All orders are sent with Sendle.

Alternatively, sent us an email at info@nkdscent.com requesting shipping destination information and we can send you a link from Sendle showing temporary suspended destinations due to Covid-19 related restrictions.

 

What about customs, duties, taxes and VAT?

Your order may be subject to import duties and taxes which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays. Our products however, have not been held up in customs.